Grays Safety Marker

To make a return, a link can be found to our returns request form under the essential guides tab at the bottom of every page or under the help section of the navigation bar. Your order number and email address used to place your order will be required. Once the information has been verified, you will be contacted by a member of our returns team.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please make sure that the items are returned in their original packaging.

You can always contact us for any return question at team@hockeydirect.com.

If you wish to return an item, please return it in it’s original condition, this includes any tags and manufactuers packaging, undamaged & unused. 

Some items are excluded from returns unless faulty. This includes: Gifts cards, perishable items with an expiry date, personalised products & unsealed undergarments such as compression gear. This does not affect your statutory rights.

Please note, refunds can only be made to the original payment method. Exchanges will be sent to the original delivery address unless communicated in writing from the email address used to make the order. We aim to complete returns within 3-5 working days, but this may take up to working 14 days during busy periods.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, an order will be created for the exchange item if there is an amount to paid the goods will only be sent once payment is received.

Refunds

Please note that you only have 14 days from receipt to begin returning your items for a refund & after this period we only offer an exchange or e-voucher for the value of the item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.